Tri-Star was formed in 1991 by Co-Directors Kevin Curran and Kevin Prosser Tri-Star’s Head Office operates out of the Enfield depot with additional distribution depots in Bury St Edmunds and Manchester with a planned new site in Birmingham by the end of the year.
Tri-Star are one of the largest distributors of packaging, catering disposables and hygiene products within London and have become recognised as leaders in Innovation and Customer Service within the market place with nominations for awards for “New product of the Year” and “New concept of the Year”
Tri-Star are members of the British Sandwich Association, The Hospital Caterers Association and Tri-Star’s Group Sales Manager is Chairman of The Food Packaging Association.
PORTFOLIO AND CLIENT BASE
Tri-Star have grown it’s business on the foundation of a varied customer base including Wholesales, Retail outlets, Catering establishments and Government run institutions such as the NHS and Local Authorities. Tri-Star specialise in the supply of customer specific bespoke products in the form of printed goods or goods designed and manufacturer to specific requirements as well as supplying the standard manufactured product in response to the clients requirement and needs. Specialised products and printed products have been produced for many companies including Benjys, Benugo, Eat, St Thomas and Great Orman Street Hospitals. Tri-Star are also leaders in supplying packaging, hygiene and disposable products to the large food production units who supply both local and national supermarket such as Marks and Spencer, Waitrose and Sainsbury.
ORDER PLACEMENT SUPPORT AND LOGISTICS
Tri-Star offer a Telesales and Field sales support team with two dedicated account handlers, the team is headed by a senior account handler who has been with Tri-Star for ten years and has worked with and developed several large accounts and is committed to supporting the team to ensure that Tri-Star maintain the highest level of customer service possible at all times, they reports directly to Lee Richards the Group Sales Manager.
Tri-Star offices are open from 7.30am till 5pm Monday to Friday. All orders received by 3pm will be delivered via our own vehicles the next working day. Should urgent order be required a special delivery can be made, same day if necessary. Tri-Star are able to accept orders via telephone, email and fax, investments in e procurement have been made in preparation for demands by clients.
All Tri-Star documentation, invoices, statements and payment/receipts can be electronically supplied. Invoices can be issued in either Sterling or Euros as required by clients needs. Payments may be made by electronic transmission if required.
Tri-Star have also invested in computers and staff who have the ability to produce reports and analyse information to assist in the monitoring of clients stock, pricing and service levels all of which can be tailored to clients specific requirement and aid the management team to monitor and control cost efficiencies for both Tri-Star and their clients. Reports can be produced in various formats including MS Excel, Report Writer, and MS Access, examples of various reporting information have been enclosed all reports can be supplied by email or printed copy.
ENVIRONMENTAL POLICY
Tri-Star are aware of the environmental issues both within the Industry and on a community level and work hard to reduce the impact on the environment by working closely with manufacturers who design and manufacture products to ensure maximum performance whilst minimising material usage and who have committed to making improvements to energy consumption and the reduction of material waste. Tri-Star play an active role in environmental matters and promote the design and manufacture of products in recyclable and biodegradable materials many of these have been recognised and praised by the trade press. Tri-Star are also committed to the reduction of pollution and resource conservation by running a fleet of dual fuel vehicles for all delivery vans and Field sales support teams’ company vehicles.
DELIVERIES
Tri-Star encourage delivery times from 4am within the inner cities to help reduce pollution by avoiding traffic congestion. We are able to do this by being flexible enough to accommodate most timed delivery schedules and being responsive to our client’s needs.
STAFFING POLICY
Tri-Star operate a permanent staffing policy and do not rely on temporary or agency staff this ensures that a consistent high level of service is achieved by staff who care and are committed to customer satisfaction. Tri-Star’s company policy is “Look after your staff and your staff will look after your business”. This ensures that everyone works towards achieving high standards of performance and service.
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